Opening Hours:
Japanese and English support available on 24/7,
Chinese between 8:00 and 22:00.
*Provides operating instructions and troubleshooting.
*Handles line suspension/reactivation in case of loss/theft/damage.
*Arranges urgent delivery for replacement items.
If you have a problem such as lost, stolen, and broken, we provide you a subsitution phone and deliver to your stay (Hotel, office, etc). *It takes handling fee \1,050/unit and shipping fee.
If you apply for insurance, the handling fee is not charged. *See detail
*When you have a problem with your handset, please read the"troubleshooting" in our manual first. Most of troubles can be solved by our manual.
*No refund can be made even if you inform us the trouble after the return.
*Please contact our support desk when you cannot fix the problem or find yourself .
（Calling fee is at customer's expense.）
