We offer 24/7 customer support in three languages; Japanese, English, and Chinese.
*Chinese support is 8:00-20:00.
In case your mobile phone is broken, we offer you original support serivce.
We solve your problem while you use our phone in Japan in three languages; Japanese, English, and Chinese.
| Language | Telephone | Opening hours | |
|---|---|---|---|
| Japanese | 03-3239-2233 | tss@telecomsquare.co.jp | Open 24hours |
| English | 03-3239-3422 | ||
| Chinese | 03-3239-3397 | 8:00-22:00 |
| Support details |
|---|
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- Troubleshooting.
- *When you have a problem with your handset, please read the"troubleshooting" in our manual first.
Most of troubles can be solved by our manual. - *No refund can be made even if you inform us the trouble after the return.
- *Please contact our support desk when you cannot fix the problem or find yourself .
（Calling fee is at customer's expense.）
Urgent deliverly service
If you have a problem such as lost, stolen, and broken, we provide you a subsitution phone and deliver to your stay (Hotel, office, etc).
*It takes handling fee \1,050/unit and shipping fee.
If you apply for insurance, the handling fee is not charged.
