We offer 24/7 customer support in three languages; Japanese, English, and Chinese.
*Chinese support is 8:00-20:00.

In case your mobile phone is broken, we offer you original support serivce.

  • 24hours Technical Support
  • Urgent Deliverly Service

Support details
  • Provides operating instructions and troubleshooting.
  • Handles line suspension/reactivation in case of loss/theft/damage.
  • Arranges urgent delivery for replacement items.
Troubleshooting.
*When you have a problem with your handset, please read the"troubleshooting" in our manual first.
  Most of troubles can be solved by our manual.
*No refund can be made even if you inform us the trouble after the return.
*Please contact our support desk when you cannot fix the problem or find yourself .
（Calling fee is at customer's expense.）
Urgent deliverly service

If you have a problem such as lost, stolen, and broken, we provide you a subsitution phone and deliver to your stay (Hotel, office, etc).
*It takes handling fee \1,050/unit and shipping fee.
If you apply for insurance, the handling fee is not charged.

Urgent deliverly